INTRODUCTION

Lenta Official (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

  1. COMPANY INFORMATION

Business Name: Lenta Official
Location: Ferizaj, Kosovo
Email: info@lentastore.com

Phone: +383 49 864 546

  1. INFORMATION WE COLLECT

We may collect the following types of personal data:

3.1 Personal Information
Full name
Email address
Phone number
Shipping and billing address
3.2 Order Information
Order details
Measurements provided by the customer
Customization preferences
3.3 Payment Information
Payment details (processed securely via third-party providers)

👉 Note: We do not store full payment card details.

  1. HOW WE USE YOUR INFORMATION

We use your data to:

Process and fulfill your orders
Communicate with you about your order
Provide customer support
Improve our products and services
Send updates (only if you consent)

  1. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the EU, we process your data based on:

Contractual necessity (order fulfillment)
Legal obligations
Legitimate business interests
Your consent (for marketing)

  1. SHARING YOUR INFORMATION

We may share your information with:

Shipping providers (e.g., DHL)
Payment processors
IT and website service providers

We do not sell or rent your personal data.

  1. INTERNATIONAL DATA TRANSFERS

As we operate from Kosovo and serve customers worldwide, your data may be transferred internationally.

We ensure appropriate safeguards are in place to protect your data.

  1. DATA RETENTION

We retain your personal data only as long as necessary to:

Fulfill orders
Comply with legal obligations
Resolve disputes

  1. YOUR RIGHTS

Depending on your location, you may have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise these rights, contact us at info@lentastore.com
.

  1. COOKIES

Our website may use cookies to:

Improve user experience
Analyze website performance

You can control cookies through your browser settings.

  1. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data.

However, no online system is completely secure.

  1. THIRD-PARTY LINKS

Our website may include links to third-party websites.
We are not responsible for their privacy practices.

  1. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 18.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time.
Updates will be posted on this page.

  1. CONTACT US

For any questions or requests regarding your data:

Email: info@lentastore.com

Phone: +383 49 864 546

✅ You’re now covered

You now have:

✔️ Terms of Service
✔️ Privacy Policy