Lenta Official

  1. GENERAL POLICY

At Lenta Official, each product is carefully handmade, made-to-order, or fully customized. Due to the nature of our products, our refund and return policy is limited and subject to the conditions outlined below.

  1. RETURN ELIGIBILITY

We accept returns only if all the following conditions are met:

The item is unused, unworn, and in original condition
The item is not damaged, stained, altered, or broken
The return request is made within 5 days of delivery

Any item that does not meet these conditions will not be accepted.

  1. CUSTOM & MADE-TO-ORDER ITEMS ⚠️

Due to the personalized nature of our products:

Fully customized and made-to-order items are non-refundable once production has started
Orders cannot be returned based on:
Change of mind
Style preference
Event cancellation

  1. REFUND OPTIONS

Depending on the situation, Lenta Official may offer:

Full refund
Store credit
Exchange

The type of resolution will be determined based on:

The condition of the returned item
The nature of the issue

  1. MEASUREMENTS RESPONSIBILITY

Customers are responsible for providing accurate measurements.

If incorrect measurements are provided:

Refunds, returns, or exchanges may not be granted

  1. NON-RETURNABLE CASES

We do not accept returns in the following cases:

Customized or made-to-order items after production has started
Items that have been worn or used
Items damaged after delivery
Items returned after the 5-day return period

  1. RETURN PROCESS

To request a return, customers must:

Contact us at info@lentastore.com
within 5 days of delivery
Provide:
Order details
Reason for return
Photos (if applicable)

Returns must be approved before being sent.

  1. SHIPPING COSTS FOR RETURNS
    Return shipping costs are the responsibility of the customer
    Original shipping costs are non-refundable
  2. DAMAGED OR LOST ITEMS

If your order arrives damaged or is lost during shipping:

Contact us immediately
We will work with the shipping provider to investigate
Appropriate action (replacement or refund) will be taken based on the outcome

  1. PROCESSING REFUNDS
    Approved refunds will be processed within a reasonable timeframe
    Refunds will be issued using the original payment method where possible
  2. CONTACT

For any refund or return inquiries:

Email: info@lentastore.com

Phone: +383 49 864 546