EUR
Lenta Official
At Lenta Official, every order is handled with care. Since our pieces are handmade, made-to-order, or customized, production and shipping times may vary depending on the design and order details.
General Information
Lenta Official ships worldwide from Kosovo through trusted courier services.
We aim to provide reliable and secure delivery for every order. Shipping availability may depend on the destination country and courier service options.
Shipping Method
Orders are shipped through DHL or another suitable express courier service when needed.
Once your order has been shipped, you will receive:
- Shipping confirmation
- Tracking number, where available
Processing and Production Time
Because our products are handmade and often customized, production time depends on the design, complexity, materials, and current workload.
Production may take from several days to several weeks.
Please note that production time is separate from shipping time. Orders are shipped only after production is completed and full payment has been received.
Shipping Costs
Shipping costs are calculated based on the delivery destination.
The customer is responsible for all shipping fees. The final shipping cost will be communicated before the order is dispatched.
Delivery Time
Delivery time depends on:
- Destination country
- Courier service
- Customs clearance
- Local delivery conditions
Any estimated delivery times are provided as guidance only and are not guaranteed.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, or additional fees required by the destination country.
These charges are not controlled by Lenta Official and may vary depending on local regulations.
Lenta Official is not responsible for delays caused by customs procedures.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email where available.
You can use this tracking number to follow your shipment through the courier’s tracking system.
Shipping Delays
Although we aim to meet estimated delivery times, delays may occur due to:
- High order volume
- Production complexity
- Courier delays
- Customs procedures
- Incorrect or incomplete shipping details
Lenta Official is not liable for delays caused by third-party courier services or customs authorities.
Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us immediately at:
Please include:
- Order details
- Description of the issue
- Photos, if the item arrived damaged
We will contact the courier service and investigate the case. Depending on the outcome, we may offer a suitable solution, such as a replacement or refund where applicable.
Failed Delivery or Incorrect Address
Customers are responsible for providing accurate and complete shipping information.
If the package cannot be delivered because of an incorrect address, missing information, or because it was not claimed, additional shipping fees may apply for reshipment.
Contact Us
For any shipping-related questions, please contact us at:
Email: info@lentastore.com
Phone: +383 49 864 546