📦 SHIPPING POLICY

Lenta Official

  1. GENERAL INFORMATION

Lenta Official ships worldwide, providing reliable and secure delivery through trusted courier services.

All orders are processed with care due to the handmade and custom nature of our products.

  1. SHIPPING DESTINATIONS

We offer worldwide shipping from Kosovo.

Shipping availability may vary depending on the destination and courier service.

  1. SHIPPING METHOD

All orders are shipped via DHL or equivalent express courier services.

Once your order is shipped, you will receive:

A shipping confirmation
A tracking number

  1. PROCESSING & PRODUCTION TIME

Since all products are handmade and often customized:

Production time varies depending on the design and complexity
Standard production may take from several days up to several weeks

👉 Please note:

Production time is separate from shipping time
Orders are shipped only after production is completed and full payment is received

  1. SHIPPING COSTS
    Shipping costs are calculated based on destination
    The customer is responsible for all shipping fees
    The final shipping cost will be communicated before dispatch
  2. DELIVERY TIME

Delivery time depends on:

Destination country
Courier service
Customs clearance processes

Estimated delivery times are provided for guidance only and are not guaranteed.

  1. CUSTOMS, DUTIES & TAXES

For international orders:

Customers are responsible for all customs duties, import taxes, and additional fees
These charges are determined by the destination country

Lenta Official is not responsible for delays caused by customs.

  1. ORDER TRACKING

Once your order is shipped:

You will receive a tracking number via email
You can monitor your shipment through the courier’s tracking system

  1. SHIPPING DELAYS

While we aim to meet all estimated delivery times, delays may occur due to:

High order volume
Production complexity
Courier issues
Customs procedures

Lenta Official is not liable for delays caused by third-party services.

  1. LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged:

Contact us immediately at info@lentastore.com
Provide your order details and supporting evidence (photos if applicable)

We will:

Contact the courier service
Investigate the issue
Provide a suitable resolution (replacement or refund if applicable)

  1. FAILED DELIVERY / INCORRECT ADDRESS

Customers are responsible for providing accurate shipping information.

If:

The address is incorrect
The package is unclaimed

Additional shipping fees may apply for reshipment.

  1. CONTACT

For any shipping-related questions:

Email: info@lentastore.com

Phone: +383 49 864 546

✅ You’re now fully set

You now have a complete legal package:

✔️ Terms of Service
✔️ Privacy Policy
✔️ Refund Policy
✔️ Shipping Policy