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At Lenta Official, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, and how we keep it safe when you visit our website or place an order with us.
Company Information
Business Name: Lenta Official
Location: Ferizaj, Kosovo
Email: info@lentastore.com
Phone: +383 49 864 546
Information We Collect
When you use our website or place an order, we may collect certain personal information to process your request and provide our services properly.
This may include:
Personal Information
- Full name
- Email address
- Phone number
- Shipping and billing address
Order Information
- Order details
- Measurements provided by you
- Customization preferences
Payment Information
Payment details are processed securely through trusted third-party payment providers.
We do not store full payment card details on our website.
How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Communicate with you about your order
- Provide customer support
- Improve our products and services
- Send updates or marketing messages, only if you have agreed to receive them
Legal Basis for Processing
If you are located in the European Union, we process your personal data based on:
- The need to fulfill your order
- Legal obligations
- Legitimate business interests
- Your consent, where required, such as for marketing communication
Sharing Your Information
We may share your information with trusted service providers when necessary to complete your order or operate our website.
This may include:
- Shipping providers, such as DHL
- Payment processors
- IT and website service providers
We do not sell, rent, or trade your personal data.
International Data Transfers
Lenta Official operates from Kosovo and may serve customers in different countries.
Because of this, your information may be transferred internationally. When this happens, we take appropriate steps to protect your personal data.
Data Retention
We keep your personal information only for as long as necessary to:
- Complete your orders
- Meet legal and accounting requirements
- Resolve disputes or customer service issues
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Restrict or object to certain types of processing
- Request a copy of your data in a portable format
To exercise your rights, contact us at:
Cookies
Our website may use cookies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
- Improve website functionality
- Analyze website performance
- Provide a better user experience
You can manage or disable cookies through your browser settings.
Data Security
We use appropriate technical and organizational measures to protect your personal information.
However, no online system can be guaranteed to be completely secure, so we recommend using our website responsibly and keeping your account details private.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those external websites.
Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page, and the updated version will apply from the date it is posted.
Contact Us
For any questions, requests, or concerns regarding your personal data, you can contact us at:
Email: info@lentastore.com
Phone: +383 49 864 546